Privacy policy

We encourage you to read this Privacy Policy carefully when using our website or services or transacting business with us. By using our website, you are accepting the practices described in this Privacy Policy.The level of information we collect depends on the level of your use. If you sign up to be a free, registered user, you are required to enter your email address. Entering all other information is optional.For your protection, we do not store ANY billing information on our servers. We partner with a secure payment gateway to provide a safe, secure payment procedure.  We use collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research.We do NOT share your email address or other personally identifying information with any third parties, except our service providers, such as credit-card payment processors, performing services on our behalf. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.

Terms and conditions

San Jose Urban Tours Cancellation Policy

  • Free Cancellation: You can cancel your booking up to 24 hours in advance of the experience for a full refund.
  • Late Cancellations/No-Shows: Cancellations made less than 24 hours before the experience, or no-shows, will not be eligible for a refund.

Cancellation Policy

At San Jose Urban Tours we understand that plans can change. That’s why we offer a clear and fair cancellation policy:

  • Cancellations made at least 24 hours before the tour start time will receive a full refund.
  • Cancellations made less than 24 hours before the tour start time are non-refundable.
  • In case of no-shows, no refund will be provided.
  • If the tour must be canceled due to extreme weather conditions or reasons attributable to the company, we will offer either a rescheduled tour or a full refund.

Tour start time: The policy is based on the exact start time of the booked tour.